Airlines

A plain-language guide to Agency Debit Memos: why airlines issue them, GDS malpractice, churning, and 6 practical tips for travel agents using BSP. ADMs cost this industry $150M a year. Yet most agents pay them without checking. Here is the honest picture - from both sides of the airline desk.

NDC Is Not What Airlines Promised. And Travel Agents Are Paying the Price. Let me say something that some of my airline colleagues will not enjoy reading. NDC (New Distribution Capability) that IATA launched over a decade ago as the future of airline retailing - has not delivered what it promised. Not fully. Not for everyone. And in many ways, the people who have paid most of the cost and dealt with most of the problems are the very travel agents that airlines need to sell th